Language barriers in patient-healthcare provider communication can risk patient satisfaction, treatment adherence, or inaccurate diagnoses. The Patient Navigator Program (PNP) works to bridge language-related gaps to ensure better health outcomes for all community members. Patient Navigators assists low-income County residents who speak limited English, by offering health information and interpretation services so they can comfortably make informed medical decisions.
Services Provided by the PNP:
The Multilingual Health Information and Referral Telephone Line provides general health information and navigates callers through the extensive network of local resources and services available to County residents.
The Trained Multilingual Medical Interpreters physically attend medical appointments provided by County programs with clients, where they provide face-to-face interpretation and help clients navigate the healthcare system in multiple Asian languages. Interpreters work to empower patients by providing them with the information they need to understand their diagnosis and treatment options, communicate with doctors, and ask the right questions to get the answers they need.
Contact the PNP Today:
If you or someone you know is in need of assistance in accessing a County health service, contact the Patient Navigator Program today. Information specialists are available to assist callers in Chinese, Hindi, Korean, Vietnamese, other Asian languages, and English.
(301) 760 – 4991– Chinese Navigation (301) 760 – 4992– Vietnamese Navigation (301) 760 – 4571– Hindi Navigation (301) 760 – 7058– Korean Navigation (301) 760 – 7051 – For other languages press 0 to speak with the operator.